Privacy Policy
This Privacy Policy explains how ORVEX FX Ltd collects, uses, stores, protects, and shares personal information when you access or use the ORVEX FX website, trading platform, account services, and related features
1. Information We Collect
We may collect information you provide directly to us, including your name, email address, country, contact details, account information, verification information, and other information submitted when registering for or using the Services
2. Identity Verification and KYC
Where identity verification is required, we may collect identification documents, photographs, proof of address, and other information necessary to verify your identity, review account eligibility, prevent fraud, and satisfy applicable compliance requirements
3. Trading and Transaction Information
We may process information relating to your trading activity, orders, positions, account balances, deposits, withdrawals, payment activity, transaction history, and other activity performed through your account
4. Technical and Device Information
When you use the Services, we may automatically collect technical information such as IP address, browser type, device information, operating system, login activity, timestamps, error logs, security events, and information about how you interact with the platform
5. How We Use Your Information
We use personal information to create and administer accounts, provide and secure the Services, verify identity, process account activity, support deposits and withdrawals, prevent fraud and abuse, investigate security incidents, provide customer support, maintain records, and improve platform functionality
6. Legal and Compliance Purposes
Personal information may be processed where necessary to comply with applicable legal obligations, respond to lawful requests, enforce our Terms of Service, protect users and the platform, investigate suspected fraud or misuse, and maintain appropriate compliance and security controls
7. Sharing With Service Providers
We may share information with trusted service providers that assist with platform hosting, infrastructure, identity verification, payments, communications, security, analytics, customer support, or other operational functions. Such providers receive information only as reasonably necessary to perform their services
8. Legal Disclosures
We may disclose personal information where required by applicable law, legal process, court order, regulatory requirement, or a valid request from an authorized public authority, or where reasonably necessary to protect rights, safety, security, or prevent fraud and abuse
9. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet-based system can be guaranteed to be completely secure and users are also responsible for protecting their account credentials
10. Account Security
You are responsible for maintaining the confidentiality of your password and other account credentials. If you believe your account or credentials have been compromised, you should contact us promptly and take appropriate steps to secure your account
11. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain account and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy applicable legal, compliance, security, and record-keeping requirements
12. Cookies and Local Storage
We may use essential cookies and browser storage technologies to maintain authenticated sessions, protect accounts, remember preferences such as language and theme, and support core website and platform functionality
13. Third-Party Services
The platform may rely on or contain links to third-party services. Those services may process information according to their own privacy policies and practices. We are not responsible for the privacy practices of independent third-party websites or services
14. International Data Processing
Depending on the location of our infrastructure and service providers, personal information may be processed or stored in jurisdictions different from your country of residence. Where applicable, reasonable measures are used to protect information during such processing
15. Your Privacy Rights
Depending on applicable law and your jurisdiction, you may have rights to request access to personal information, request correction of inaccurate information, request deletion in certain circumstances, object to or restrict certain processing, or request information about how your data is used
16. Requests and Verification
To protect account information, we may need to verify your identity before completing a privacy-related request. Certain information may need to be retained where deletion or restriction is not permitted because of legal, security, fraud-prevention, transaction-record, or compliance requirements
17. Children
The Services are not intended for persons under the minimum legal age required to use the platform and users must satisfy the eligibility requirements stated in our Terms of Service
18. Changes to This Privacy Policy
We may update this Privacy Policy when our Services, practices, legal requirements, or security procedures change. The current version will be made available through the website or platform
19. Contact
Questions, requests, or concerns relating to privacy and personal information may be sent to noreply@orvexfx.com
By using ORVEX FX, you acknowledge that you have read and understood this Privacy Policy